What is the e-Referral Service?

The e-Referral Service, or e-RS, allows you to book your initial outpatient appointment at your hospital of choice. Booking your appointment online is safe, easy and secure.

How does e-RS work?

All you need is the booking reference number stated on your booking letter, and the password received from your referrer (e.g. your GP practice). Once logged in you can select your appointment from a list of hospitals and available dates.

The benefits of e-RS

e-RS directly benefits you in a number of ways:

Pick the date, time and location of your appointment

Choose your hospital or specialist*

Book, manage or cancel your appointments online

Be referred to your hospital of choice faster


Download a printable copy of our e-Referral patient guide here


Important factors to consider when choosing your hospital

Choosing where to have surgery can be a difficult decision to make – there are various aspects that will affect your decision, some of which are very personal; only you will know exactly what matters most to you. However it’s wise to consider a range of factors including waiting times, on site facilities and patient aftercare.

For further advice on e-RS please contact your GP Practice.

* If your hospital of choices not on the list of options in e-RS, speak to your GP or referrer who may be able to add it to the list.
** Waiting times displayed are indicative and can change on a daily basis. See our most recent waiting times here.

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  • I have been so blessed by having been referred to the Southampton Treatment Centre for a prostate resection operation. The standard of care has been absolutely phenomenal. Naturally, the consultant, anaesthetist and nursing staff were superb, so friendly, professional and providing a quality of care that was excellent.

    Southampton NHS Treatment Centre, Success Stories

    David Green, April 2017

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    Will Adams NHS Treatment Centre, Success Stories

    Mike Baker, November 2016

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    Shepton Mallet NHS Treatment Centre, Success Stories

    Ruth, April 2017

  • I cannot fault any of the nurses or the consultant. They were all wonderful and after being home from the operation, I even had a phone call from one of the nurses asking how I was. Great service, Thank you!

    North East London NHS Treatment Centre, Success Stories

    Carol, June 2017

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    Barlborough NHS Treatment Centre, Success Stories

    Patricia, July 2017