Did you know you can choose your hospital?

Did you know you have the right to choose where to have your NHS surgery?

If you or a loved one needs to see an NHS specialist, you can choose to access any hospital or treatment centre in England.

We know that making an informed decision, and the right choice for your individual needs, is important to you and your recovery, so we want to help as much as possible.

Below you will find answers to some of the questions you might be asking yourself…

Is my treatment still free, regardless of where I choose?

Your right to choice has nothing to do with cost; if you are an NHS patient who has been referred for treatment by your GP then you are not required to pay. Care UK hospitals are managed on behalf of the NHS, so you are free to select one of our hospitals as your service of choice.

What if I have an existing health condition?

Depending on what your health condition is we can provide selected treatments as long as your condition is well managed and stable upon admission to the hospital. This includes angina, asthma, atrial fibrillation, diabetes, high blood pressure, Parkinson’s disease and dementia. We may be able to treat you if you have another condition that isn’t mentioned. Your GP will be able to to assess you and confirm whether or not it’s safe for you to have your treatment with us.

Why do I have to choose?

You don’t have to make the decision alone, and can consult with your GP who will help, but choosing where to have your surgery can be an important element of your treatment and recovery.

Clinicians and researchers agree that if you choose a hospital in which you feel comfortable and confident, you are likely to improve both the result of your treatment and your experience while you’re in hospital.

What should I base my decision on?

There are various aspects that will affect your decision, some of which are very personal; only you will know exactly what matters most to you. Considering the simpler things like how easy it will be to get to your chosen hospital, whether they have free parking and what the facilities are like can be a good place to start.

It is also a good idea to check how long the wait is, as this can vary quite dramatically from hospital to hospital. None of us like to wait, and leaving it too long before having your treatment can be detrimental to your recovery.

Other things that you should investigate are clinical outcomes (including infection rates and after care support) and Care Quality Commission (CQC) ratings, as well as feedback from previous patients on the NHS website.

Where do I find the information I need?

There is a wealth of material available to help you make your decision, particularly on the internet. Each Care UK hospital has its own website, which gives you all the necessary information about that specific service.

On this website you’ll find links to our CQC inspection reports, details of waiting times and profiles of all our consultants. If you don’t find what you’re looking for, just contact us and ask!

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  • The centre was very clean, everyone was friendly and professional and we were offered tea and biscuits afterwards. Will Adams NHS Treatment Centre

    Dorothy, 2017
  • The whole experience was wonderful: from start to finish I was treated with courtesy and politeness. Everyone was well organised, professional and kind – and that was reassuring. St Mary's NHS Treatment Centre

    Dave, 2018
  • Everyone was so caring, the hospital was so clean, and the food was so good that I even put on weight! The aftercare is excellent too. Southampton NHS Treatment Centre

    Edna, 2018
  • The staff are fantastic, as is the catering. You’re given plenty of time by everyone which made it feel more like I was staying at a friend’s house than being in hospital. Shepton Mallet NHS Treatment Centre

    Daniel, 2017
  • The whole experience, the operation and the care, was absolutely five star. Even being able to park right outside was wonderful. Peninsula NHS Treatment Centre

    Lisa, 2018
  • It was wonderful. Everyone was kind, attentive and friendly and it took away any nerves I had. As you walk through the door you can’t help but notice the calm atmosphere and also how clean the centre is. North East London NHS Treatment Centre

    Irene, 2018
  • It was exceptional: I was out in under 24 hours and recovering in the comfort of my own home. Emersons Green NHS Treatment Centre

    John, 2018
  • The place was spotless and even the cleaners were cheerful and friendly. The food was excellent too and the chef was around to talk to. Devizes NHS Treatment Centre

    Francis, 2018
  • They could not do enough for me. I felt very well cared for and the food was very good - it was like a holiday! Barlborough NHS Treatment Centre

    Michael, 2018 - Barlborough