How to get referred on the NHS

Having your NHS treatment with us is as easy as 1, 2, 3…

Step 1 – Speak to your GP 

If you and your GP have decided that you need surgery, always remember that you have the right to choose where to receive your NHS treatment. Care UK hospitals can accept referrals from any eligible patient* in need of the treatments we offer, regardless of where you live in the UK, even if you have an existing health condition as long as it’s safe for us to treat you. Visit our Patient Choice pages for more information on your right to choose.

Talk to your GP about the options, and do some research to help you make the right choice for your needs. Consider things like how long you will have to wait for treatment at each hospital, what their clinical outcomes and infection rates are like and how the Care Quality Commission has rated the service.

If you have already been referred somewhere, but change your mind about where you’d like to go, you can still exercise your right to choose. Just tell your GP that you would like a new referral to another hospital.

*patients must meet Care UK eligibility criteria and be ordinarily resident in the UK. Eligibility is checked by your GP.

Step 2 – Referral received and accepted

Once we have received your GP’s referral we’ll be in touch with you to arrange your outpatient assessment.

We want to make sure you are fully informed and assessed before your treatment takes place, so the first stage of your treatment will be a visit to the hospital for an outpatient assessment.
You’ll meet the consultant who will perform your treatment, and this is a great opportunity to ask any questions – you may even want to write these down ahead of your appointment.

We’ll complete any pre-treatment tests then and there, to save you making multiple trips, and talk you through what your treatment will involve. Your consultant and other members of the outpatient clinic team will explain any special preparations you may need to make before you come back.

Your surgical appointment is typically a few weeks after your outpatient assessment.

Step 3 – Treatment and recovery

Your surgery will be carried out and you will be given plenty of aftercare support to ensure you recover as quickly and effectively as possible. You’ll be able to call our helpline with any post-treatment concerns you may have, and we will communicate with your GP throughout the process, ensuring that they receive a comprehensive discharge notice and are ready to assist your recovery.

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  • I have been so blessed by having been referred to the Southampton Treatment Centre for a prostate resection operation. The standard of care has been absolutely phenomenal. Naturally, the consultant, anaesthetist and nursing staff were superb, so friendly, professional and providing a quality of care that was excellent.

    Southampton NHS Treatment Centre, Success Stories

    David Green, April 2017

  • I had a colonoscopy in November 2016 and I’m extremely pleased with all aspects of the procedure. Very pleasant and caring staff. I would recommend Will Adams NHS Treatment Centre to anyone. Best wishes to all.

    Will Adams NHS Treatment Centre, Success Stories

    Mike Baker, November 2016

  • I would like to commend the staff at the Shepton Mallet Treatment Centre. The care I received was excellent. All the staff I met were caring. They listened to any concerns I had and reassured me. The cleanliness was also of a high standard. I would definitely recommend the centre to family and friends.

    Shepton Mallet NHS Treatment Centre, Success Stories

    Ruth, April 2017

  • I cannot fault any of the nurses or the consultant. They were all wonderful and after being home from the operation, I even had a phone call from one of the nurses asking how I was. Great service, Thank you!

    North East London NHS Treatment Centre, Success Stories

    Carol, June 2017

  • I have just had a full hip replacement! Couldn’t have wished for better treatment. Staff are amazing, food is lovely. I cannot complain about one thing from start to finish. Treated well by all, highly recommend this hospital would not use another now! Thank you so much to every one of you

    Barlborough NHS Treatment Centre, Success Stories

    Patricia, July 2017