FAQ for NHS patients

1. How do I get referred to a Care UK hospital?

You have the right to choose where to be treated and you can be referred to us by asking your GP. If your GP doesn’t include us on the list of options available to you, just tell them that you’d like to be treated by us and they can still make a referral as long as you are eligible for treatment with us – the choice is yours, and we accept referrals from any location in the UK.

For more information on getting referred, click here.

2. Can I still have my surgery at a Care UK hospital if I have a health condition?

Depending on what your health condition is we can provide selected treatments as long as your condition is well managed and stable upon admission to the hospital. This includes angina, asthma, atrial fibrillation, diabetes, high blood pressure, Parkinson’s disease and dementia. We may be able to treat you if you have another condition that isn’t mentioned, speak to your GP to find out more.

3. I have already been referred to another hospital, can I change my mind?

You can be referred to us even if you are already on the waiting list at another hospital. Please use the form on this page to let us know that you would like to be referred to us, or ask your GP to redirect your referral to us.
Who are your consultants?

We are proud to offer a fully consultant-delivered service. Please click here to see our consultants.

4. Do you have Wi-Fi?

We offer free Wi-Fi access for patients, as well as free telephone calls and television at each bedside.

5. How do I book my outpatient clinic appointment?

Once you have been referred to us by your GP, we will call you to book your first outpatient appointment.

Your GP may also refer you through the e-Referral Service which is an online booking system where you can chose which hospital you would like to go to, and your own appointment date and time. You can do this online or by telephone. The instructions to book an appointment will be on your booking letter along with a password given to you by your GP/referrer. Once you have chosen to come to us, your referral will then be sent to us. Once you have made an appointment with us, we will then be able to access your referral details and answer any queries.

  • I have been so blessed by having been referred to the Southampton Treatment Centre for a prostate resection operation. The standard of care has been absolutely phenomenal. Naturally, the consultant, anaesthetist and nursing staff were superb, so friendly, professional and providing a quality of care that was excellent.

    Southampton NHS Treatment Centre, Success Stories

    David Green, April 2017

  • I had a colonoscopy in November 2016 and I’m extremely pleased with all aspects of the procedure. Very pleasant and caring staff. I would recommend Will Adams NHS Treatment Centre to anyone. Best wishes to all.

    Will Adams NHS Treatment Centre, Success Stories

    Mike Baker, November 2016

  • I would like to commend the staff at the Shepton Mallet Treatment Centre. The care I received was excellent. All the staff I met were caring. They listened to any concerns I had and reassured me. The cleanliness was also of a high standard. I would definitely recommend the centre to family and friends.

    Shepton Mallet NHS Treatment Centre, Success Stories

    Ruth, April 2017

  • I cannot fault any of the nurses or the consultant. They were all wonderful and after being home from the operation, I even had a phone call from one of the nurses asking how I was. Great service, Thank you!

    North East London NHS Treatment Centre, Success Stories

    Carol, June 2017

  • I have just had a full hip replacement! Couldn’t have wished for better treatment. Staff are amazing, food is lovely. I cannot complain about one thing from start to finish. Treated well by all, highly recommend this hospital would not use another now! Thank you so much to every one of you

    Barlborough NHS Treatment Centre, Success Stories

    Patricia, July 2017