FAQ for NHS patients

1. How do I get referred to a Care UK hospital?

You have the right to choose where to be treated and you can be referred to us by asking your GP. If your GP doesn’t include us on the list of options available to you, just tell them that you’d like to be treated by us and they can still make a referral as long as you are eligible for treatment with us – the choice is yours, and we accept referrals from any location with NHS England.

For more information on getting referred, click here.

2. Can I still have my surgery at a Care UK hospital if I have a health condition?

Depending on what your health condition is we can provide selected treatments as long as your condition is well managed and stable upon admission to the hospital. This includes angina, asthma, atrial fibrillation, diabetes, high blood pressure, Parkinson’s disease and dementia. We may be able to treat you if you have another condition that isn’t mentioned, speak to your GP to find out more.

3. I have already been referred to another hospital, can I change my mind?

You can be referred to us even if you are already on the waiting list at another hospital. Please use the form on this page to let us know that you would like to be referred to us, or ask your GP to redirect your referral to us.
Who are your consultants?

We are proud to offer a fully consultant-delivered service. Please click here to see our consultants.

4. Do you have Wi-Fi?

We offer free Wi-Fi access for patients, as well as free telephone calls and television at each bedside.

5. How do I book my outpatient clinic appointment?

Once you have been referred to us by your GP, we will call you to book your first outpatient appointment.

Your GP may also refer you through the e-Referral Service which is an online booking system where you can chose which hospital you would like to go to, and your own appointment date and time. You can do this online or by telephone. The instructions to book an appointment will be on your booking letter along with a password given to you by your GP/referrer. Once you have chosen to come to us, your referral will then be sent to us. Once you have made an appointment with us, we will then be able to access your referral details and answer any queries.

  • The centre was very clean, everyone was friendly and professional and we were offered tea and biscuits afterwards. Will Adams NHS Treatment Centre

    Dorothy, 2017
  • The whole experience was wonderful: from start to finish I was treated with courtesy and politeness. Everyone was well organised, professional and kind – and that was reassuring. St Mary's NHS Treatment Centre

    Dave, 2018
  • Everyone was so caring, the hospital was so clean, and the food was so good that I even put on weight! The aftercare is excellent too. Southampton NHS Treatment Centre

    Edna, 2018
  • The staff are fantastic, as is the catering. You’re given plenty of time by everyone which made it feel more like I was staying at a friend’s house than being in hospital. Shepton Mallet NHS Treatment Centre

    Daniel, 2017
  • The whole experience, the operation and the care, was absolutely five star. Even being able to park right outside was wonderful. Peninsula NHS Treatment Centre

    Lisa, 2018
  • It was wonderful. Everyone was kind, attentive and friendly and it took away any nerves I had. As you walk through the door you can’t help but notice the calm atmosphere and also how clean the centre is. North East London NHS Treatment Centre

    Irene, 2018
  • It was exceptional: I was out in under 24 hours and recovering in the comfort of my own home. Emersons Green NHS Treatment Centre

    John, 2018
  • The place was spotless and even the cleaners were cheerful and friendly. The food was excellent too and the chef was around to talk to. Devizes NHS Treatment Centre

    Francis, 2018
  • They could not do enough for me. I felt very well cared for and the food was very good - it was like a holiday! Barlborough NHS Treatment Centre

    Michael, 2018 - Barlborough